Salon Policies
Please take a moment to review the policies to ensure you understand TCSTYLING operations procedures. If you have any questions, just get in touch and Trisha will be happy to help.
Card On File
TCSTYLING requires a card on file for all new and existing clients. At the time of booking you will be asked for your card number, it will not be charged unless authorized to do so as a contactless terminal or for last minute and last minute rescheduling purposes.
Retainer
Retainers are required in order for the salon company to hold an appointment day and time. Our retainers are 50% of your estimated total and will be due at the time of booking. The remainder amount will be due at your appointment.
TCSTYLING retainers are non-refundable for any reason.
Children + guests and pets:
Please do not bring any additional guests including your children or pet's to your appointment. They cause quite the distraction for us all as much as we love children and pets, our salon environment is not safe or designed for small children under the age of 8 or animals.
Appointment Cancelations and Rescheduling
TCSTYLING specializes in hair extensions and specialty color, our services generally take 3-8 hours and sometimes even longer . It can be difficult to fill these slots at the last minute . Please be mindful when you book an appointment at tcstyling, of our time, please stay alert for all email and text reminders.
We send friendly reminders of your appointment should you need to reschedule or cancel to avoid a last minute cancelation fee.
Our cancelation policy is as follows,
-You have up to 7 days prior to your appointment to cancel or reschedule to avoid being charged a fee.
-Canceling after the 7 days leading up to your appointment , you will be charged 50% of your allocated service.
-Canceling with less than 72 hour notice will be charged 100% of the allocated service.
-New clients first time appointment with a retainer. The retainer will be forfeited if you choose to reschedule or cancel. You may book another appointment with a new retainer, if communication was had. no shows, no rebook. The remaining amount will be due after appointment is finished.
-If you are 20 minutes late or later, you are choosing to either reschedule your appointment or shorten your service. You will be charged 100% of your original allocated service.
*Rescheduling day of appointment is considered a last-minute cancelation and you will be charged 100% of your allocated service.
*No shows, are charged 100% of the allocated service. If there's no communication from you, you wont be invited back.
*No new appointments will be made until all charges are clear.
*TCSTYLING Policies are Non-Negotiable.
Sickness:
If you are sick, been around anyone sick 72 hours prior to your appointment, or on the mend, you will be asked to reschedule. If you arrive sick, you will be sent home. Please don't come in sick. Please communicate with the salon owner or manager, if you arrive to your appointment sick, you will be charged 100% of the allocated service and be sent home with no services completed. If you communicate with us, you will only be charged 50% of your allocated service total , to cover our employees lost time and gas. Please note that if your stylists calls in sick, there will either be a replacement stylist for you same day or you will get 25% off your service total when your stylist comes back to work. We pride ourselves on keeping our space super clean, sanitary, and sickness free zone. Please respect our wishes and we will do the same for you.